PRIVACY POLICY

This privacy policy applies between you, the User of this Website, and Health Harmony Ltd, the owner and provider of this Website. Health Harmony Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://riversidenaturalhealthcentre.co.uk/terms-and-conditions/.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:
Datacollectively all information that you submit to Health Harmony Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookiesa small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Lawsany applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPRthe UK General Data Protection Regulation;
Health Harmony Ltd, we  or us  Health Harmony Ltd, a company incorporated in England and Wales with registered number 13871536 whose registered office is at 1-3 Victoria Emabnkment,   Nottingham,  NG22JY; 
UK and EU Cookie Lawthe Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
User or youany third party that accesses the Website and is not either (i) employed by Health Harmony Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Health Harmony Ltd and accessing the Website in connection with the provision of such services; and
Websitethe website that you are currently using, riversidenaturalhealthcentre.co.uk, Healthharmony.org, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Scope of this privacy policy

Data collected

in each case, in accordance with this privacy policy.

How we collect Data

Data that is given to us by you

in each case, in accordance with this privacy policy.

Data that is collected automatically

Our use of Data

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
  2. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
    1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
    1. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
    1. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
  3. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  4. We may use your Data to show you Health Harmony Ltd adverts and other content on other websites. If you do not want us to use your data to show you Health Harmony Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:
    1. any of our group companies or affiliates – to ensure the proper administration of your website and business;
    1. our employees, agents and/or professional advisors – to obtain advice from consultants;
    1. third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly;
    1. third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds;
    1. relevant authorities – to facilitate the detection of crime or the collection of taxes or duties;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:
    1. access to your account is controlled by a password and a user name that is unique to you.
    1. we store your Data on secure servers.
    1. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
  2. We are certified to ISO 27001. This family of standards helps us manage your Data and keep it secure.
  3. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: martin@healthharmony,org.
  4. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

Links to other websites

Changes of business ownership and control

Cookies

Type of CookiePurpose
Strictly necessary cookiesThese are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookiesThey allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookiesThese are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.
Targeting cookiesThese cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

General

Changes to this privacy policy

Attribution

This privacy policy was created on 30 April 2022.

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

DescriptionPurpose
Tracking Cookies We use this session cookie to remember you and maintain your session whilst you are using our website 

Functionality

We use the following functionality cookies:

DescriptionPurpose
Functionality Cookies We use this cookie to identify your computer and analyse traffic patterns on our website 

Analytical/performance

We use the following analytical/performance cookies:

DescriptionPurpose
Performance Cookies We use this cookie to help us analyse how users use the website 

Targeting

We use the following targeting cookies:

DescriptionPurpose
Targeting Cookies We use this cookie to enable us to show you adverts while you are browsing our website and other websites on the internet