Terms and Conditions
Last updated: 17 September 2026
These terms explain the basis on which appointments, treatments, services and any goods are supplied through Riverside Natural Health Centre. Please read them before booking or purchasing.
1. Who we are
Health Harmony Limited, trading as Riverside Natural Health Centre, is a company registered in England and Wales (company number 13871536).
Registered office and centre address:
1-3 Victoria Embankment
Nottingham
NG2 2JY
United Kingdom
Email: info@healthharmony.org
Telephone: 0115 986 4990
2. Health Harmony Limited and independent practitioners
Riverside Natural Health Centre is a premises and administrative hub used by a number of practitioners. Depending on the service you book, the service provider may be Health Harmony Limited or an independent practitioner or business operating from the centre.
Where an independent practitioner is identified as the provider of a treatment or consultation, that practitioner is responsible for the professional and clinical delivery of that service and may also have additional professional terms or policies. Health Harmony Limited remains responsible for its own acts and omissions, including any administrative or venue services it provides.
Your booking confirmation, service page or communications with us will normally identify the practitioner or service concerned.
3. Booking and formation of the contract
A booking request is an offer to purchase the relevant service. A contract is formed when the booking is accepted or confirmed by us or the relevant practitioner, or when the service begins, whichever happens first.
Appointments are subject to practitioner availability. We may decline or cancel a booking where reasonably necessary, including for safety, professional, safeguarding, staffing or operational reasons.
You are responsible for providing accurate contact and booking information and for telling the practitioner about information that is reasonably relevant to the safe provision of the service.
4. Nature of our services
Services supplied to consumers will be provided with reasonable care and skill as required by law.
Many services offered at Riverside are complementary, wellbeing or therapeutic services. Individual responses vary and no particular treatment outcome, cure or improvement can be guaranteed.
Information on this website is general information and is not a substitute for individual medical diagnosis or emergency care. You should seek appropriate medical advice where needed and should not stop or change prescribed medication solely because of information on this website or advice from a complementary therapist who is not authorised to manage that medication.
If you believe you are experiencing a medical emergency, call 999. For urgent medical advice in the UK, contact NHS 111 where appropriate.
5. Prices and payment
The price payable is the price shown on the relevant booking page, price list or other information provided to you when you book, unless an obvious error has occurred.
Payment arrangements vary by practitioner and service. Some appointments may require payment or a deposit in advance; others may be paid at the appointment. Any requirement for advance payment will be made clear when you book.
Where VAT is legally chargeable, it will be included or clearly stated.
Third-party payment providers may process payments on our behalf. Their own terms may also apply to the payment transaction.
6. Appointment cancellations, rescheduling and non-attendance
Unless a different cancellation period is clearly stated when you book a particular service, our standard appointment cancellation policy is 48 hours.
- If you cancel more than 48 hours before the appointment, any advance payment for that appointment will normally be refunded or, if you prefer, transferred to a rescheduled appointment.
- If you cancel within 48 hours of the appointment or do not attend, the provider may retain or charge an amount that reasonably reflects the direct loss caused by the cancellation, up to the price of the appointment.
- Where the appointment can be filled by another client or the provider otherwise avoids part of the loss, that will be taken into account when deciding what, if anything, is retained or charged.
- If illness, pregnancy, hospitalisation or another change in health means treatment may be unsuitable or unsafe, please contact us as soon as possible. A practitioner may offer to reschedule where appropriate. These circumstances do not automatically create a right to a full refund beyond your statutory rights, but they will be considered reasonably and on a case-by-case basis.
Nothing in this section removes any cancellation or refund right you have under consumer law.
7. Statutory cancellation rights for bookings made at a distance
If you book by website, telephone, email or another distance method, statutory cancellation rights may apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where those Regulations apply to your contract, you will normally have 14 days from the day after the contract is made to cancel without giving a reason. Some contracts and services are excluded from those rules by law, including certain healthcare contracts, so the exact position can depend on the service being supplied.
If you ask for a service to begin during an applicable 14-day cancellation period, you expressly request performance to begin during that period. If you then cancel after performance has begun, you may be required to pay a reasonable proportion for what has already been supplied. Where a service has been fully performed during the cancellation period following your express request and the legal requirements are met, the statutory right to cancel may end.
Your statutory rights are in addition to the appointment cancellation policy above and are not reduced by these terms.
8. If we or the practitioner cancel
If we or the relevant practitioner cannot provide an appointment, we will try to give you as much notice as reasonably possible and will offer a suitable alternative where available.
If an appointment for which you have paid is cancelled by the provider and you do not accept a reasonable alternative, amounts paid for the undelivered service will be refunded.
We are not responsible for losses that could not reasonably have been foreseen, but this does not affect any right you have under consumer law.
9. Safety, suitability and conduct
A practitioner may postpone, adapt, refuse or stop a treatment where they reasonably believe that doing so is necessary for safety, professional, ethical or safeguarding reasons.
You may be asked about relevant health conditions, medication, allergies, injuries, pregnancy or other factors before or during a treatment. Please answer such questions accurately to the best of your knowledge.
We may refuse service or ask a person to leave the premises in cases of threatening, abusive, discriminatory, sexually inappropriate or otherwise unsafe behaviour.
10. Goods
If Health Harmony Limited sells goods to you, they must meet the standards required by consumer law, including being as described, of satisfactory quality and fit for any purpose made known to us where the law requires this.
Your statutory rights in relation to faulty, misdescribed or otherwise non-conforming goods are not affected by these terms.
Where statutory distance-selling cancellation rights apply to goods bought online or by another distance method, information about returns and any applicable cancellation period will be provided with or before the sale.
11. Problems with a service
If you believe a service has not been provided with reasonable care and skill or does not match what was agreed, please tell us or the relevant practitioner as soon as reasonably possible so the issue can be considered.
Where consumer law gives you a right to repeat performance, a price reduction, refund or another remedy, nothing in these terms removes that right.
12. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory consumer rights.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable when the contract was made.
We are not liable for business losses where you are purchasing wholly or mainly as a consumer.
Where a treatment is supplied by an independent practitioner, that practitioner is responsible for the professional delivery of their service. This does not exclude Health Harmony Limited’s responsibility for its own acts or omissions.
13. Events beyond reasonable control
Sometimes an appointment or service may be affected by events outside the reasonable control of the provider, such as serious illness, transport disruption, utility failure, severe weather or an emergency affecting the premises.
Where this happens, we will act reasonably, communicate with you where practicable and offer rescheduling or any refund required by law for services that cannot be supplied.
14. Privacy, records and communications
Personal information is handled in accordance with our Privacy Notice. Independent practitioners may be separate data controllers for their own clinical records and may provide additional privacy information.
We may communicate with you by email, telephone, text message, WhatsApp or through booking systems where you have used or agreed to that channel.
15. Complaints
If you have a concern about administration, the premises or a service supplied directly by Health Harmony Limited, please contact info@healthharmony.org or telephone 0115 986 4990.
If your concern is about the professional or clinical service of an independent practitioner, we may direct you to that practitioner in the first instance. We will still deal with any part of the complaint that relates to Health Harmony Limited.
We aim to acknowledge and respond to complaints within a reasonable time and, where possible, within 28 days.
16. Changes to these terms
We may update these terms to reflect changes in law, services, technology or the way the centre operates. The version that applies to a particular booking is normally the version in force when that booking is made, unless a change is required by law or is expressly agreed with you.
17. Governing law and jurisdiction
These terms and any non-contractual matters arising from them are governed by the law of England and Wales.
If you are a consumer resident in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live. Nothing in these terms removes any mandatory consumer protection that applies to you.
Health Harmony Limited
Trading as Riverside Natural Health Centre
Company number 13871536
1-3 Victoria Embankment, Nottingham, NG2 2JY
info@healthharmony.org